BCW Group has won a £1.2 million debt management contract with South Lanarkshire Council.
The Glasgow-based company was chosen ahead of two rival bidders following a tendering process based on “cost and quality.”.
Initially there were six expressions of interest before four tender submissions were made at the end of October.
One tender was excluded due to “unquantifiable pricing” before an assessment panel of three officers carried out a detailed evaluation of the three remaining bids.
A report due to go before SLC’s executive committee today explains that the tenders were evaluated on a 60 percent cost, 40 percent quality criteria which “reflects the importance of quality service provision to contribute to ongoing improvements in Council Tax collection performance.”
The report states: “While BCW Group’s tender costs were not the lowest tender bid, the assessment panel believe that awarding the contract to BCW Group delivers ‘Best Value’ in relation to cost and quality combined.
“A major part of this decision was as a result of the visit to BCW Group’s offices by the assessment panel, who unanimously agreed the evidence presented in relation to their current operating setup and experience combined with their proposals for innovation and recovery was the most effective solution for the council.”
A ‘case study’ on BCW Group’s website describes its relationship with SLC as “a unique partnership” and the company claim to have “changed the culture of debt recovery completely, taking the view that late or non-payers are customers with a problem, rather than customers who refuse to pay.”
It continues: “BCW Group, in conjunction with South Lanarkshire Council, has successfully pioneered a new, more human approach to debt collection, whereby legal action in the form of bank or wage arrestment is always the last resort.”
The three year contract is expected to be approved at today’s executive committee meeting.